Terms

TERMS AND POLICIES

Lumiere Cosmetics provides the content and products available on this site to you subject to the following Terms and Policies. By accessing or using the Lumiere Cosmetics website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Policies. These Terms and Policies may change at any time, without notice. Any changed Terms and Policies will be posted on this site. You may wish to check these Terms and Policies periodically for any changes prior to using the Lumiere Cosmetics website. By utilizing this site following any modifications to these Terms and Polices, you agree to be bound by any such modifications. By completing an order through Lumiere Cosmetics and/or this website, you are agreeing, in full, to these Terms and Policies and accept them as a contract between yourself and Lumiere Cosmetics. This includes any orders made through email and/or special orders.

CONTACTING US
Please read all of our policies and check out our Q&A section prior to emailing us as your answer may be found there. After doing so, if you still have questions about your order, our products or our policies please email us at:

info@lumierecosmetics.com

Our customers and their emails are very important to us. With the exception of holidays and weekends, we are generally able to respond to inquiries within 24 to 48 business hours. Emails are answered in the order they are received. After taking the above into consideration, if you have not received a response to an email inquiry, please take a moment to resend it.

PRIVACY STATEMENT
Here at Lumiere Cosmetics, your privacy is of the utmost importance. Information is collected solely for the purpose of ensuring accurate shipment of products. Customer registration is offered to enhance your shopping experience on our website and is never shared with outside parties. Registering does not opt you in to an automatic shipment club of any kind. You will receive sales notices/newsletters via email only if you have signed up to receive them. You may opt out at any time.

SECURITY INFORMATION

The secure collection of personal and financial information is of highest priority. We take all necessary security measures to protect customer information. Our site utilizes the industry standard 128 bit encryption SSL (secure socket layer), a state of the art technology, that ensures secure sales transactions. Credit card information is used only for the authorized transaction.

COOKIES

This website utilizes a technology known as "cookies" to help you browse more easily. These cookies are used to customize your visitation and shopping experience on the Lumiere Cosmetics site and provide you with custom-tailored content. Cookies are used by nearly every web site for this purpose. You may, however, disallow reception of cookies at any time by adjusting the settings of your web browser. Most web browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. However, please be aware that blocking or disabling cookies may effect your ability to browse and place orders on this site. In fact, if you are currently experiencing trouble with browsing or placing an order, it may be that cookies are currently disabled in your web browser. To remedy this, please check this link on cookies.

ACCEPTED FORMS OF PAYMENT

Credit Cards: We accept Visa, Master Card, American Express and Discover card payments via our Secure Shopping Cart. You may also make a credit card purchase through PayPal, whether or not you have a PalPal account.

PayPal: We are PayPal Verified and accept Visa, Master Card, American Express and Discover card payments from all customers via the PayPal interface. Additionally, PayPal account holders may make a purchase via instant bank transfer, existing funds or eCheck. These payment options require you to sign into your PayPal account. Please note: Orders paid for via eCheck will not be shipped until PayPal sends notification that funds have cleared. This is generally a 4-10 day process.

Money Orders and Cashiers Checks: We do not accept personal checks or international money orders. We accept US Domestic Money Orders & Cashiers Checks. To utilize either of these forms of payment, please select “money order” in the payment section of the shopping cart. Print out a copy of your order and include it along with your payment. Please note: All payments must be made in U.S. dollars.

Please Mail Payment To:

Lumiere Mineral Cosmetics

2638 Graffenburg Rd

New Hartford, New York 13413

COUPON/DISCOUNT CODES AND SPECIALS

Lumiere Cosmetics reserves the right to offer promotional coupons or special discount codes to our valued customers. Only one coupon/discount code may be applied at a time per order. Coupon/Discount promotional codes may expire at any given time and/or may have a limited amount of time or use(s) applied to them. We reserve the right to change or discontinue our coupon/discount code promotions, free shipping and Special Offers.

PROCESSING AND SHIPPING POLICIES

Processing:  Although you can place orders on the Lumiere Cosmetics website 24 hours a day, 7 days a week, all orders are processed and shipped on business days only, Monday through Friday, excluding US national holidays. Orders placed on Saturday and Sunday or on a holiday will be processed on the next business day.

Although we strive to process orders on the business day following their placement, please allow at least 3 to 5 business days for your order to be processed. Processing time is estimated and is dependent upon current order volume. All orders are processed in the order that they are received, regardless of chosen shipping method. During sales and holidays we experience a larger volume of orders and processing times can be extended beyond the 3-5 business days. In the case of longer processing times, we will contact you.

Shipping: All orders are shipped on business days only, Monday through Friday, excluding US national holidays. Various shipping method options are offered during the check out process. When choosing a shipping method and calculating the arrival time of your products, please remember to account for processing time as well as shipping speed. Reminder: all orders are processed in the order that they are received, regardless of chosen shipping method.

Domestic Shipping Methods: Shipments to all US customers will be shipped via the United States Postal Service.

* Arrival estimates are estimated, not guaranteed and do not include processing time

Canadian Customers Shipping Methods: Shipments to all Canadian customers will be shipped out via the United States Postal Service. With the exception of the Express option, Canadian orders cannot be tracked. Orders can be delayed by Canadian postal service and/or customs. Orders may be subject to duties, taxes and fees that are the sole responsibility of the purchaser. Please note: The only shipping method that is guaranteed is EXPRESS.

* Arrival estimates are estimated, not guaranteed and do not include processing time
** Delivery is guaranteed in 5 days and includes tracking number. Processing time is not included in delivery time. Delivery times do not include customs delays as we cannot predict the length of time packages may be held in customs.  If orders cannot fit into a Flat Rate Envelope, orders will be subject to any additional shipping costs.  This will be determined at the time of shipping.

International Shipping Methods: Shipments to International customers will be shipped out via the United States Postal Service. With the exception of the Express option, International  orders cannot be tracked. Orders can be delayed by non-US postal services and/or customs. Orders may be subject to duties, taxes and fees that are the sole responsibility of the purchaser. Please note: The only shipping method that is guaranteed is EXPRESS.

FOR SMALLER ORDERS

*Order must be physically small enough to fit inside the Flat Rate Envelope
** Arrival estimate is estimated, not guaranteed and does include processing time
** Delivery is guaranteed in 5 days and includes tracking number. Processing time is not included in delivery time. Delivery times do not include customs delays as we cannot predict the length of time packages may be held in customs.

If your order is too large for a standard Flat Rate Envelope, we will contact you with the exact shipping cost and invoice you from PayPal. All shipping balances MUST be paid PRIOR to shipping the order - no exceptions. Please note: The only shipping method that is guaranteed is EXPRESS.

FOR LARGER ORDERS

* Arrival estimates are estimated, not guaranteed and do not include processing time
** Delivery is guaranteed in 5 – 10 days and includes tracking number. Processing time is not included in delivery time. Delivery times do not include customs delays as we cannot predict the length of time packages may be held in customs.

ADDITIONAL SHIPPING INFORMATION FOR ALL CUSTOMERS

Shipping Insurance: Shipping insurance is available at check-out. Unless you are purchasing brushes, this insurance is optional. However, it is strongly recommended as we cannot guarantee delivery unless insurance is purchased. By placing an order via this website and choosing not to add insurance, you are absolving Lumiere Cosmetics of all responsibility should your package be lost, stolen or damaged in transit. If you add insurance to your shipment and it is lost, stolen or damaged in transit, a claim can be made. Please note: Insurance claims can only be made on damaged items, we cannot replace lost orders. Damaged item claims require photographs of damage to be sent to customercare.lumiere@gmail.com

PREBUY Brush Shipping Insurance Policy: Because PREBUY brushes are custom orders and are known to sustain damage in transit, shipping insurance covering damage is mandatory for all PREBUY brushes. If insurance is not added to an order containing brushes, the order will be canceled and refunded immediately, without notice. We are unable to make any exceptions. Please note: Regardless of brush quantity, insurance should be added just once per order.

NON-PREBUY Brush Shipping Insurance Policy: Because most types of brushes are known to sustain damage in transit, shipping insurance covering damage is mandatory for them. If insurance is not added to an order containing brushes, the purchaser will be contacted for the additional insurance payment plus another transaction fee before the order can be shipped. Please note: Any brush types that do not require insurance do not have the drop down feature for adding insurance. Please note also that regardless of brush quantity, insurance should be added just once per order.

USPS Lost & Damage Policy: Damaged Goods - Claims on damaged items need to be within 24 hours of delivery. Lost Packages - Claims on lost packages must be made no less than 30 days and no more than 180 days from ship date, regardless of the package priority level.  There will be additional costs associated with reshipping orders that were lost if not sent the only recommended shipping option of Express.  Please expect, Processing &Tranasaction fees plus the full cost of reshipping the item, Express only.

Delivery Scheduling: We cannot time schedule delivery to business addresses nor residences. Time and day of delivery is the sole discretion of the USPS. If you need a delivery scheduled, please contact your local Post Office. If you need a package delivered to a business address, please make arrangements for the package to be properly received.

Undeliverable and Wrong Address: In the event that a package is returned due to undeliverable or incorrect address, unless it was our error, we will not pay to have the package reshipped. You will be required to pay the appropriate shipping fees and correct the address before your package can be reshipped. Please Note: We will begin the reship process only after we have received the returned package. Please double check that your address is correct and make arrangements for the package to be properly received.

Refund in Lieu of Reship: If you decline to have your package reshipped and instead request a refund, please be aware that shipping and handling costs, as well as a 25% restocking fee (minimum of $5.00) will be deducted from the total cost of your order before it is refunded. Please Note: We will begin the refund process only after we have received the returned package.

Refused Shipments: If you refuse your package and it is returned to us, please be aware that shipping and handling costs, as well as a 25% restocking fee (minimum of $5.00) will be deducted from the total cost of your order before it is refunded. In the event that the shipment was not insured and the package or product has been opened or tampered with, refunds will NOT be given as we cannot restock said items. Please Note: We will begin a refused shipment refund process only after we have received the returned package.

Changes/Cancellations of Orders: Due to a high volume of orders and the flow of our processing procedures, we do not have the ability to make changes. There is a strict 25% Cancellation Fee if order is not canceled within a 24 hour period of placing the order.  Before submitting your order, please be sure to check it over for accuracy.

Please note: To cancel after a package has been shipped, please see "Refused Shipments" above.

Return Policy: Due to FDA regulations concerning sanitary and health guidelines, we cannot accept returns of our products. Because of this, we cannot offer refunds. We provide inexpensive samples for all of our products and encourage you to take advantage of these samples to test before committing to the purchase of a full size item.

ABOUT OUR PRODUCTS

Our Products are NOT tested on animals, period. When we do test our products, we use human volunteers, be it client or staff, and all have fun doing it. If you would like to be a tester of newly developed products at Lumiere Cosmetics, periodically check the "Let's Talk Lumiere" section of this website. We post there when we are seeking volunteers to test new products. Also, you may sign up for our newsletter as it features special updates that include any requests for testers.

Info for VEGANS:  Most of our line at Lumiere Cosmetics is completely Vegan friendly. However, the following products are NOT:

Veena Silk Finishing Powder (contains silk powder)

Pure Silk Finishing Powder (contains silk powder)

Diminish (contains emu oil)

Emu Oil (contains emu oil),

Healing Concealer AND Healing Concealer Trio (both contain emu oil),

Any natural Hair brushes (contain animal hair)

Please note: Vegan friendly brushes are labeled 'Synthetic'. We update our products frequently, so if you have a question concerning an ingredient or have a question regarding the "vegan friendliness" of a product, please don't hesitate to email us through our contact link or at: info@lumierecosmetics.com

DISCLAIMER

We at Lumiere Mineral Cosmetics make no structural or functional or therapeutic claims of any kind whatsoever for any of our products. The information we provide on our website is for information purpose only. We do not make any medical claims, and our products are not intended to treat, prevent disease or cure. Readers are invited to try our products and see for

themselves what, if any, benefits they may experience. Results given in testimonials are from actual customers who have used our products but are not claimed as typical. Your own experience(s) may vary from those mentioned in the testimonials. If you havea medical condition, allergies or any health situation that might impact your safe use of any cosmetic product or our listed ingredients, natural or synthetic, consult with your licensed physician before using our (or any) cosmetic product and/or skin care product.

At Lumiere Mineral Cosmetics, our mineral products are carefully handled and hand formulated; in compliance with the U.S. FDA Good Manufacturing Practices guidelines. Every effort possible is made to offer high quality, safe and effective products for the consumer. We take pride in all the products we carry and formulate, and we have taken special measures (through our own research and formulating) to ensure the products we offer our clients, meets our standards on high quality ingredients, manufacturing and materials. We carry a variety of products and urge you to try our sample sized products to test compatibility with your skin and color of the product. Safety and Quality are very important to us. We won't offer anything less than our set standards.

In no event or situation shall Lumiere Mineral Cosmetics be liable for the mishandling or abuse of our products by our clients and/or their neglect to read our terms, conditions and policies available on our website. In no event shall Lumiere Mineral Cosmetics be held liable for any indirect, consequential, special or similar damages that may arise out of the use of

Lumiere Mineral Cosmetics or in connection to Lumiere Mineral Cosmetics or products by the customer's use, purchasing, breech of contract, strict liability, negligence or otherwise.  Lumiere Mineral cosmetics will not be held liable for more than the customers purchase amount; as stated above under all terms and conditions and policies. In using our website and purchasing through our website, you are agreeing to all terms, conditions and policies of Lumiere Mineral Cosmetics. If you purchase Lumiere Mineral Cosmetics outside of our website and/or outside of Lumiere Mineral Cosmetics, we shall not be held responsible for any transactions, dealings or anything that may occur or result out of such purchase,use or transaction. We do NOT sell our products through wholesale private label, we do not make products for other businesses or private label sales. Anyone that claims their product x is the same as Lumiere formulation is incorrect.

We only sell Lumiere Mineral Cosmetics and possibly products Lumiere Mineral Cosmetics endorses and/or believes work well with our product line. We do offer opportunities for Retailers and Sales Representatives for Lumiere Mineral Cosmetics products AS Lumiere Mineral Cosmetic products.

We reserve the right to change our terms, conditions and policies;as listed above, in part and in all therein and herein stated, our product formulations and all products we carry; if we feel it is necessary for Lumiere Mineral Cosmetics, the products we carry and/or our clients. We also reserve the right to terminate sales and/or orders made online and/or transactions

and/or give instant refunds for orders made by any client, orders from any country and/or province; if in any event Lumiere Mineral Cosmetics feels this is necessary and/or there has been a breech of contract.

NOTICE

By completing an order through Lumiere Cosmetics and/or this website, you are agreeing, in full, to these Terms and Policies and accept them as a contract between yourself and Lumiere Cosmetics. This includes any orders made through email and/or special order